Aces Games
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How can we help you?
If you have any questions about our products and services, shipping, or to propose a partnership, please fill out the form below and we will get back to you as soon as possible!
Shipping Info and Policy
- Shipping Time: All products purchased in our store are shipped within 1/2 business days. Shipping times range from 2 to 5 business days;
- Shipping: We ship in Italy and the EU via Bartolini courier, in the USA and Canada with Studio 2 logistics, and in the rest of the world via Mailboxes. However, we don’t ship to Afghanistan, Iran, Iraq, Russia, Ukraine, Syria, Central America and South America;
- Tracking Code: Once the courier picks up the shipment, you will receive the tracking code on the email or the telephone used for the purchase. If the purchased product is a PDF or contains one, the download link will appear in your account section (don’t forget to create an account to have it). If you purchase a PDF or a product that contains one but are unable to retrieve the download links, write at info@acesgames.it and they will be sent to you as soon as possible;
- Damaged products: If the purchased products appear damaged, they will be picked up and, thereafter, we will resend them with shipping costs covered by us. However, to make a product substitution, the request (to be submitted at info@acesgames.it attaching photos of the damage) must be received no later than 48 hours after the package’s arrival, or the substitution operation will not be carried out. In any case, we reserve the right to refuse the substitution in case of minimal damages.
- Return to Sender: If the package is returned to the sender for cases such as incomplete or wrong address, the customer will have to pay the necessary shipping cost to proceed with the second shipment.
FAQ
- I have not received the tracking code. How do I retrieve it? If within 48 hours after your order (excluding Saturday and Sunday) you still have not received your tracking code, first make sure you have checked your spam and junk mail folders. If you still can’t find it, write to us at info@acesgames.it;
- Where can I download a purchased PDF? In your account section, but only if you created one before the purchase or already had one. If not, create your account, then write to us at info@acesgames.it and we will put the PDFs you purchased on your account panel;
- I have purchased one of your products, but not from your shop. Can I still get the PDF? Yes, as long as the product includes a PDF. To redeem the PDF write us at info@acesgames.it attaching a photo of your receipt or other data confirming your purchase and we will send you the download instructions;
- Where can I ask specific questions about your games? You can write at info@acesgames.it, on one of our Facebook groups (Nameless Land, Heavy Sugar, and Unglorious), on our discord server, on our telegram channel, or with a message on Aces Games’ FB or Instagram pages.